Welcome to SATYA!

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SATYAMicroCapitalSATYAMicroCapitalSATYAMicroCapital
New Delhi- 110020, India
SATYAMicroCapitalSATYAMicroCapitalSATYAMicroCapital
PAY EMI

Grievance

Grievance Redressal

SATYA is committed to observing reasonable exercise in all it’s business transactions and dealing with customers with the highest transparency and ethical values. In case of any complaints/ Grievances, the customers can make use of the Grievance Redressal Mechanism set up by the company.
Any SATYA customer can directly approach to Customer Grievance Cell, where SATYA has a dedicated Toll-Free Number and a dedicated a team that complies, addresses and escalates customer’s calls every day.

Toll-Free Number

1800-102-5644

9 am to 6 pm on weekdays (except second and fourth Saturdays) & National Holidays.
SATYA are committed to providing fair, transparent, and prompt grievance redressal to our customers. Any customer having a complaint or grievance with respect to our products or services may approach us through the following grievance redressal mechanism.
Grievance Redressal Mechanism (CGRM)Policy
For any kind of grievances/queries/ requests, you may also contact:
  • Grievance Redressal Officer
    SATYA MicroCapital Limited DPT 519, DLF Prime Towers,
    Block-F, Okhla Phase-I, New Delhi-110020
For Writing:
  • Micro-Finance Institutions Network, (MFIN)
    PSP 4-003, 4-004, 4th Floor, Emaar Palm Spring Plaza,
    Golf Course Road, Sector – 54,
    Gurugram -122003, Haryana
  • Reserve Bank of India, 6, Parliament Street,
    New Delhi-110001

Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles. SATYA’s stand on any issue shall be communicated to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly and recommended as per the defined response time.