Grievance

Grievance Redressal

SATYA is committed to observing reasonable exercise in all it’s business transactions and dealing with customers with the highest transparency and ethical values. In case of any complaints/ Grievances, the customers can make use of the Grievance Redressal Mechanism set up by the company.
Any SATYA customer can directly approach to Customer Grievance Cell, where SATYA has a dedicated Toll-Free Number and a dedicated a team that complies, addresses and escalates customer’s calls every day.

Toll-Free Number

1800-102-5644

9 am to 6 pm on weekdays (except second and fourth Saturdays) & National Holidays.
Grievance Redressal Mechanism (CGRM)Policy
For any kind of grievances/queries/ requests, you may also contact:
List of Nodal Officers:

Name of Nodal Officer

Name of States

Contact Number

Mail ID

MADA MADHAVA RAO

ANDHRA PRADESH & TELANGANA & GOA

9289701472

madhava.rao@satyamicrocapital.com

DIPENJOY DEB

ASSAM

9289710344

dipenjoy.deb@satyamicrocapital.com

DILEEP KUMAR MISHRA

BIHAR

9289710337

dileep.mishra@satyamicrocapital.com

SANDEEP KUMAR MISHRA

CHHATTISGARH

9289710338

sandeep.mishra@satyamicrocapital.com

ABU MOHAMMAD

NEW DELHI

8929409204

abu.mohammad@satyamicrocapital.com

RAVI RANJAN TIWARI

GUJARAT

9289710343

ravi.ranjan@satyamicrocapital.com

RAKESH KUMAR VERMA

HARYANA

9289710332

rakesh.verma@satyamicrocapital.com

MANOJ KUMAR PANDEY

HIMACHAL PRADESH, CHANDIGARH & J&K

9289710334

manoj.kumar@satyamicrocapital.com

SHIRAJ AHMAD ANSARI

JHARKHAND

9289710336

shiraj.ahmad@satyamicrocapital.com

MANJUNATH PUJAR

KARNATAKA

9289710346

manjunath.pujar@satyamicrocapital.com

ASHUTOSH MISHRA

MADHYA PRADESH

9289710342

ashutosh.mishra@satyamicrocapital.com

BISWARANJAN SUKLA

ODISHA

9289710340

biswaranjan.sukla@satyamicrocapital.com

MUKESH KUMAR

PUNJAB

9289710335

mukesh.kumar@satyamicrocapital.com

BISHAL KUMAR SINGH

RAJASTHAN

9289710333

bishal.singh@satyamicrocapital.com

RAJESH M

TAMIL NADU, PUDUCHERRY & KERALA

9289354300

rajesh.m@satyamicrocapital.com

PRABAL PRAN BHATTACHARJEE

TRIPURA

9289701371

prabal.bhattacharjee@satyamicrocapital.com

VINAY KUMAR PANDEY

UTTAR PRADESH EAST

9289710341

pandey.vinay@satyamicrocapital.com

VIKAS UPADHYAY

UTTAR PRADESH-WEST & UTTRAKHAND

9289710339

vikas.upadhyay@satyamicrocapital.com

BIPLAB BHATTACHARJEE

WEST BENGAL

9289710345

biplab.bhattacharjee@satyamicrocapital.com

BAPPA BHAUMIK

WEST BENGAL NORTH

9289710321

bappa.bhaumik@satyamicrocapital.com

If the complaint is not redressed within a period of 30 working days, the Customer can escalate the issue to Micro-Finance Institutions Network (MFIN) in writing or make a phone call on their Toll-Free Number: 1800-102-1080

For Writing:
If a customer is not satisfied with the response or does not receive any response from branch/ GRO within 30 working days from the date of the complaint, a customer may call or write to the following officer of RBI Department of Non-Banking Supervision (DNBS):

Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles. SATYA’s stand on any issue shall be communicated to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly and recommended as per the defined response time.