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SATYAMicroCapitalSATYAMicroCapitalSATYAMicroCapital
New Delhi- 110020, India

Grievance

Grievance Redressal

SATYA is committed to observing reasonable exercise in all it’s business transactions and dealing with customers with the highest transparency and ethical values. In case of any complaints/ Grievances, the customers can make use of the Grievance Redressal Mechanism set up by the company.
Any SATYA customer can directly approach to Customer Grievance Cell, where SATYA has a dedicated Toll-Free Number and a dedicated a team that complies, addresses and escalates customer’s calls every day.

Toll-Free Number

1800-102-5644

9 am to 6 pm on weekdays (except second and fourth Saturdays) & National Holidays.
Grievance Redressal Mechanism (CGRM)Policy
For any kind of grievances/queries/ requests, you may also contact:
  • Grievance Redressal Officer
    SATYA MicroCapital Limited DPT 519, DLF Prime Towers,
    Block-F, Okhla Phase-I, New Delhi-110020
List of Nodal Officers:

Name of Nodal Officer

Name of States

Contact Number

Mail ID

MR.SANDEEP KUMAR MISHRA

CHHATTISGARH

9289710338

Nodal_Officer.CG@satyamicrocapital.com

MR.RAVI RANJAN TIWARI

GUJARAT

9289710343

Nodal_Officer.GJ@satyamicrocapital.com

MR.MANOJ KUMAR SINGH

MADHYA PRADESH

9289726029

Nodal_Officer.MP@satyamicrocapital.com

MR.DILEEP KUMAR MISHRA

MADHYA PRADESH

9289710342

Nodal_Officer.MP@satyamicrocapital.com

MR.OM PRAKASH

MADHYA PRADESH

9289726021

Nodal_Officer.MP@satyamicrocapital.com

MR.KULDEEP SINGH

UTTAR PRADESH EAST

9289726040

Nodal_Officer.UP_E@satyamicrocapital.com

MR.VINAY KUMAR PANDEY

UTTAR PRADESH EAST

9289710341

Nodal_Officer.UP_E@satyamicrocapital.com

MR.ABU MOHAMMAD

DELHI

8929409204

Nodal_Officer.DL@satyamicrocapital.com

MR.DIPENJOY DEB

ASSAM

9289710344

Nodal_Officer.AS@satyamicrocapital.com

MR.BAPPA BHAUMIK

BENGAL

9289710321

Nodal_Officer.WB@satyamicrocapital.com

MR.DIPENJOY DEB

BENGAL

9289710345

Nodal_Officer.WB@satyamicrocapital.com

MR.ARVIND NARAYAN TRIPATHI

BIHAR

9289724667

Nodal_Officer.BR@satyamicrocapital.com

MRS.SUNITARANI PRADHAN

BIHAR

9289725076

Nodal_Officer.BR@satyamicrocapital.com

MR.JITENDRA KUMAR KHARAWAR

BIHAR

9289724816

Nodal_Officer.BR@satyamicrocapital.com

MR.VIKASH KUMAR

BIHAR

9289710337

Nodal_Officer.BR@satyamicrocapital.com

MR.PRAKASHANAND YADAV

JHARKHAND

9289710336

Nodal_Officer.JH@satyamicrocapital.com

MR.NIHAR RANJAN SAHU

ODISSA

9289725668

Nodal_Officer.OR@satyamicrocapital.com

MR.BISWARANJAN SUKLA

ODISHA

9289710340

Nodal_Officer.OR@satyamicrocapital.com

MR.DIPENJOY DEB

TRIPURA

9289701371

Nodal_Officer.TR@satyamicrocapital.com

MR.MANOJ KUMAR PANDEY

CHANDIGARH

9289710334

Nodal_Officer.CH@satyamicrocapital.com

MR.RAGHWENDRA SINGH

HARYANA

9289710332

Nodal_Officer.HR@satyamicrocapital.com

MR.MANOJ KUMAR PANDEY

HIMACHAL PRADESH

9289710334

Nodal_Officer.HP@satyamicrocapital.com

MR.MANOJ KUMAR PANDEY

JAMMU & KASHMIR

9289710334

Nodal_Officer.JK@satyamicrocapital.com

MR.AMIT KUMAR DUBEY

PUNJAB

9289710335

Nodal_Officer.PB@satyamicrocapital.com

MR.BISHAL KUMAR SINGH

RAJASTHAN

9289710333

Nodal_Officer.RJ@satyamicrocapital.com

MR.MUKESH KUMAR

UTTAR PRADESH_W

9289726178

Nodal_Officer.UP_W@satyamicrocapital.com

MR.VIKAS UPADHYAY

UTTAR PRADESH_W

9289710339

Nodal_Officer.UP_W@satyamicrocapital.com

MR.RAKESH KUMAR VERMA

UTTAR PRADESH_W

9289726048

Nodal_Officer.UP_W@satyamicrocapital.com

MR.RAKESH KUMAR VERMA

UTTRAKHAND

9289726048

Nodal_Officer.UK@satyamicrocapital.com

MR.MUKESH KUMAR

UTTRAKHAND

9289726178

Nodal_Officer.UK@satyamicrocapital.com

MR.RAMESH KUMAR METHRI

ANDHRA PRADESH

9289701472

Nodal_Officer.AP@satyamicrocapital.com

MR.MANJUNATH PUJAR

GOA

9289710346

Nodal_Officer.GA@satyamicrocapital.com

MR.KUSHAL KUMAR G S

KARNATAKA

9289724259

Nodal_Officer.KA@satyamicrocapital.com

MR.MANJUNATH PUJAR

KARNATAKA

9289710346

Nodal_Officer.KA@satyamicrocapital.com

MR.S PARTHIBAVEL

KERALA

9289354300

Nodal_Officer.KL@satyamicrocapital.com

MR.VIVEK P

PONDICHERRY

9289724285

Nodal_Officer.PY@satyamicrocapital.com

MR.VIVEK P

TAMILNADU

9289724285

Nodal_Officer.TN@satyamicrocapital.com

MR.S PARTHIBAVEL

TAMILNADU

9289354300

Nodal_Officer.TN@satyamicrocapital.com

MR.RAMESH KUMAR METHRI

TELANGANA

9289701472

Nodal_Officer.TA@satyamicrocapital.com
If the complaint is not redressed within a period of 30 working days, the Customer can escalate the issue to Micro-Finance Institutions Network (MFIN) in writing or make a phone call on their Toll-Free Number: 1800-102-1080

For Writing:
  • Micro-Finance Institutions Network, (MFIN)
    PSP 4-003, 4-004, 4th Floor, Emaar Palm Spring Plaza,
    Golf Course Road, Sector – 54,
    Gurugram -122003, Haryana
If a customer is not satisfied with the response or does not receive any response from branch/ GRO within 30 working days from the date of the complaint, a customer may call or write to the following officer of RBI Department of Non-Banking Supervision (DNBS):

  • Reserve Bank of India, 6, Parliament Street,
    New Delhi-110001

Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles. SATYA’s stand on any issue shall be communicated to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly and recommended as per the defined response time.