Welcome to SATYA!

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SATYAMicroCapitalSATYAMicroCapitalSATYAMicroCapital
New Delhi- 110020, India
SATYAMicroCapitalSATYAMicroCapitalSATYAMicroCapital
PAY EMI

Grievance

Grievance Redressal

SATYA is committed to observing reasonable exercise in all it’s business transactions and dealing with customers with the highest transparency and ethical values. In case of any complaints/ Grievances, the customers can make use of the Grievance Redressal Mechanism set up by the company.
Any SATYA customer can directly approach to Customer Grievance Cell, where SATYA has a dedicated Toll-Free Number and a dedicated a team that complies, addresses and escalates customer’s calls every day.

Toll-Free Number

1800-102-5644

9 am to 6 pm on weekdays (except second and fourth Saturdays) & National Holidays.
Grievance Redressal Mechanism (CGRM)Policy
For any kind of grievances/queries/ requests, you may also contact:
  • Grievance Redressal Officer
    SATYA MicroCapital Limited DPT 519, DLF Prime Towers,
    Block-F, Okhla Phase-I, New Delhi-110020
If the complaint is not redressed within a period of 30 working days, the Customer can escalate the issue to Micro-Finance Institutions Network (MFIN) in writing or make a phone call on their Toll-Free Number: 1800-102-1080

For Writing:
  • Micro-Finance Institutions Network, (MFIN)
    PSP 4-003, 4-004, 4th Floor, Emaar Palm Spring Plaza,
    Golf Course Road, Sector – 54,
    Gurugram -122003, Haryana
If a customer is not satisfied with the response or does not receive any response from branch/ GRO within 30 working days from the date of the complaint, a customer may call or write to the following officer of RBI Department of Non-Banking Supervision (DNBS):

  • Reserve Bank of India, 6, Parliament Street,
    New Delhi-110001

Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles. SATYA’s stand on any issue shall be communicated to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly and recommended as per the defined response time.